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Course Introduction

This is a new NOSS developed for Cellular Phone Repair under the sector of Electrical & Electronic, Telecommunication. Base on the 3rd Industrial Master Plan and The Tenth Malaysia Plan direction, the need for skilled personnel from the Telecommunication Industry is in great demand.

The Telecommunication Industry is expanding rapidly with the introduction of the latest services and technology. This development has become a catalyst for the growth of the nation’s commercial and industrial sectors. The integration of the telecommunication and computer industries also resulted in the rapid growth of sophisticated technology which ushers in a new Information Technology and Multimedia. In addition, the telecommunication sector as an industry in its own right has gone through rapid growth too and contributed much to the nation’s economic development.

The Malaysia Communications and Multimedia Commission (MCMC) is the regulator for the converging communications and multimedia industry responsible for the technical regulation, which includes efficient frequency spectrum assignment, the development and enforcement of technical codes and standard, and the administration of numbering and electronic addressing. At the time it was created its key role was the regulation of the communication and multimedia industry based on the powers provided for in the Malaysian Communications and Multimedia Commission Act (1998). Pursuant to these Acts the role of the MCMC is to implement and promote the Government’s nation policy objectives for the communications and multimedia sector. The MCMC are also charged with overseeing the new regulatory framework for the converging industry of telecommunications, broadband, broadcasting and on line activities.

Cellular Phone Repair skills career provides repairing knowledge in mobile phone hardware and mobile phones software. Mobile phone and smart phones are repaired using standard operation procedure. Cellular Phone Repairing covers the job scope of maintenance, repair and operation for various models of mobile phone.

This NOSS document shows the structured, equipment and skill career path of Cellular Phone Repair personnel. It provides structured set of activities that enables a person who aspires to achieve competency in this particular occupation, ultimately enhancing him or her on a career in telecommunication industry.

Standard Practice and Standard Content are part of NOSS document. This Job Areas being develop are based on the Occupational Analysis. This document covered the competency standard of Cellular Phone Repairing skill that are currently is the priority in this industry and the panel of experts had concluded that these job areas in this industry due to most of the task are performed in a variety of contexts, most of which are complex. To produce skilled workers in this industry, the needs for structured training are essential. Therefore this NOSS is developed focusing on the Cellular Phone Core Repairing activities. A telecommunication expertise works to ensure that all mobile phone systems are set up correctly and operating as required.

The experts in this industry can also pursue careers in other industries in Malaysia or international. They also can be exported to the international market due to the increasing need of experts in the field. Hence, the development of this NOSS is essential for the industry to certain guidelines and standards based on the level of competencies that have been set by the industrial experts in this field.

Based on the workshop findings, it was decided that the entry level for Cellular Phone Network personnel career is at Level 2. The justification is based on the nature of work that requires competency in performing in variety of contexts, most of which are complex and non-routine. There is considerable responsibility and autonomy and control or guidance of other is often required. Generally they work following instructions and project schedule that has been prepared on project basis as per term of reference.

This NOSS provides first-hand information to the workers regarding the telecommunication industry working environment. This NOSS also provides a career path and employment development for those involved in this industry.

Career Prospect

Typical examples of job positions include: Smart Phone and Tablet Technician, Senior Technician, Cellular Phone Repair Technician, Supervisor of Electronic Technician and etc.


As Malaysia had identified in the 3rd Industrial Master Plan and started in the Tenth Malaysia Plan, telecommunication will be an important enabler for Malaysia to position itself at the international level. Employment growth in the telecommunication industry is signification and is always in demand.

Other related occupation with respect to employment opportunities are:

  • Mobile Phone software Engineering

  • Data Devices Specialist Engineering


Other related industrial with respect to employment opportunities are:

  • Information Sector

  • Education Sector

  • Manufacturing Sector

  • Business Service Sector

  • Government Sector

Courses Provided

Malaysia Skills Certificate Level 2

Competent in performing a significant range
of varied work activities, performed in a variety of contexts. Some of the activities are non-routine and required individual responsibility and autonomy.

Malaysia Skills Certificate Level 3

Competent in performing a broad range of
varied work activities, performed in a variety of contexts, most of which are complex and non- routine. There is considerable responsibility and autonomy and control or guidance of others is often required.

Let’s talk about Numbers:


of students feel anxious about college applications and seek assistance


graduate employability, with 86% success rate


subsidised by government. Students need no pay of any school fee.

Malaysia Skills Certification

Candidates from level 2 after being assessed and verified and fulfilled Malaysian Skills Certification requirements shall be awarded with Sijil Kemahiran Malaysia (SKM) for Level 2 and then he/she might pursue their study to level 3.

Candidates from level 3 after being assessed and verified and fulfilled Malaysian Skills Certification requirements shall be awarded with Diploma Kemahiran Malaysia (DKM) for Level 4 and Diploma Lanjutan Kemahiran Malaysia (DLKM) Level 5.

Working Condition

Generally, most Cellular Phone Repairer requires a good background in basic electronics and computers, is considered an asset for this career. Personnel at this level must be aware of the latest technological advancements in telecommunications technologies.

Level 2 Graduates

The Cellular Phone Repair (Level 2) personnel are competent in performing the following core competencies:

  • Basic Cellular Phone Hardware Repair

  • Basic Cellular Phone Software Repair

  • Workshop Practice


Optionally, Cellular Phone Repair (Level 2) personnel are competent in performing the following elective competency:-

• Customer Support Service

Level 3 Graduates

Advanced Cellular Phone Repair (L3) competent in performing:

  • Advance Phone Hardware Repair

  • Advance Phone Software Repair

  • Supervisory Functions​​​​​​​​​​​​​


Optionally advances Cellular Phone repair are competent in performing the following elective competency:-

  • Cellular Phone Research and Development

  • Entrepreneurship Activities

Job Competencies

  • Understanding of function, parts, and structure of iPhone

  • Troubleshooting of problems

  • iPhone dissemble demonstration & hands-on training 

  • Hardware replacement from iPhone 5 to X demonstration & hands-on training

  • How to use various tools and equipments

  • Unlocking of various handsets

  • How to solder and desolder

  • Study of circuit diagrams of various models

  • Replacing of ICs

  • Glass Refurbished

  • iPhone software tutorial and many more, almost everything of a phone

What Will You Learn

  • More than 10 years experienced in the industry 

  • Phone repair specialist

  • Hands-on training with real working iPhone

  • Part time / Full time job opportunity with us

  • Small class size of maximum 6 person 

  • Certificate granted upon course completion

  • Technical support provided after course completion

  • Handbook included

  • Well maintained lab with latest tools and equipment

  • Comprehensive in-depth syllabus

Why Us

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